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Pennsylvania Turnpike Commission

Middletown, Pennsylvania

Specialized Staffing & Industry Recruiters

Zelienople, Pennsylvania

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eNGINE

Pittsburgh, Pennsylvania

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eNGINE

Pittsburgh, Pennsylvania

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ConsultUSA and PMCentersUSA Solutions Provider

Pittsburgh, Pennsylvania

Specialized Staffing & Industry Recruiters

Pittsburgh, Pennsylvania

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Federated Hermes

Pittsburgh, Pennsylvania

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Federated Hermes

Pittsburgh, Pennsylvania

MSA, The Safety Company

Murrysville, Pennsylvania

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Federated Hermes

Pittsburgh, Pennsylvania

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Federated Hermes

Pittsburgh, Pennsylvania

Pennsylvania State University

Monaca, Pennsylvania

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eNGINE

Pittsburgh, Pennsylvania

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ConsultUSA and PMCentersUSA Solutions Provider

Pittsburgh, Pennsylvania

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Pyramid Consulting Group, Inc

Pittsburgh, Pennsylvania

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eNGINE

Pittsburgh, Pennsylvania

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ChemImage Corporation

Pittsburgh, Pennsylvania

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StarsHR

Pittsburgh, Pennsylvania

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eNGINE

Pittsburgh, Pennsylvania

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Allegheny County Parks Foundation

Pittsburgh, Pennsylvania

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JH Technical Services, Inc.

Cranberry Township, Pennsylvania

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Allegheny County Airport Authority

Pittsburgh, Pennsylvania

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Federated Hermes

Pittsburgh, Pennsylvania

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eNGINE

Pittsburgh, Pennsylvania

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Federated Hermes

Pittsburgh, Pennsylvania

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Help Desk Analyst I
Summary:The analyst will perform first level IT support, incident resolution. The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning.


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