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Technical Support Analyst
Job Purpose: The Technical Support Analyst is responsible for providing Tier I and II technical support via phone, email, and web for Mobile Aspects customers. This will be a hands-on position in our Customer Success team that will interface with our customers, partners, Engineering, Product Management, and Sales organizations. The position is responsible for problem analysis, documentation, resolution, and escalation to Tiers II and III involving Mobile Aspects supported products. Key responsibilities and accountabilities: * Provide prompt and courteous technical support to customers via phone and e-mail. * Assist with all facets of the Helpdesk by helping to identify cu
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