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ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
Management Science Associates, Inc.
Pittsburgh, Pennsylvania
ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
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Data Center Shift Supervisor
Responsibilities: Assists with the management of data centers including, but not limited to, hiring, staffing schedules, employee reviews and disciplinary actions Train and supervise Data Center Technicians. Coach and mentor team members on continuous improvements, processes, job functions and resolution skills. Diagnose and solve unique problems and incidents of varying complexity enhancing first-level and/or first contact resolution, or in conjunction with level 2 and level 3 staffs. Promote efficiency, customer satisfaction, and aid in consistently lowering the cost per contact rate. Lead and train others as required. Provide team leadership in response to large volumes of incidents and inquiries of varying complexity from inte
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