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ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
Management Science Associates, Inc.
Pittsburgh, Pennsylvania
ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
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Customer Support Representative I (11 AM - 7 PM)
Responsibilities: Answer and evaluate incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries while providing excellent customer service. Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System. Research, resolve, and provide follow-up for basic and routine problems with customer data submissions. Escalate more complex problems to a Customer Support Representative II or Senior Customer Support Representative. Notifies Supervisor when an incident or situation may require escalation to a higher level. Perform data file edits to correct e
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