We are collaborators and communicators who build brands and partnerships. Balancing a big agency mindset with the intimacy of a smaller firm, we prioritize long-term results while fostering a creative environment where good people thrive. While we take pride in our work, our greatest accomplishment is our ability to attract and retain talented and friendly individuals, shaping our reputation as an inclusive and supportive workplace. As one of Pittsburgh’s most awarded agencies, we remain committed to excellence, driven by our status as an employee-owned and operated business.
Get closer to your role.
With a proven track record in client relations, strategic planning, and team leadership, the Director of Account Management will lead and oversee our account management department and function as a leader within the agency. This role requires a visionary leader who can drive client satisfaction, foster strong relationships, and ensure the seamless execution of advertising campaigns.
Get closer to your responsibilities.
Leadership and Team Management:
Run internal client meetings; be responsible for daily communication with key internal contacts
Lead, mentor, and develop the account management team to enhance performance and career growth.
Foster a collaborative and high-performance work environment.
Set clear objectives and KPIs for team members, providing regular feedback and performance evaluations.
Collaborate with agency management to recommend, develop, and implement strategic initiatives, facilitate integration between departments, and deliver on the agency’s operational goals.
Client Relationship Management:
Build and maintain strong, long-lasting client relationships through exceptional service and strategic insights.
Act as the primary point of contact for key clients, addressing their needs and resolving any issues promptly.
Develop and implement strategies to increase client satisfaction and retention.
Strategic Planning and Execution:
Oversee the development and execution of client advertising strategies, ensuring alignment with their goals and objectives.
Collaborate with internal teams (creative, media, strategy, etc.) to ensure the delivery of high-quality, effective campaigns.
Monitor project progress, budgets, and timelines, making adjustments as needed to ensure successful outcomes.
Business Development:
Identify opportunities for organic account growth and work with clients to expand their advertising efforts.
Work with Business Development team to develop pitch presentations and proposals to potential clients, showcasing the agency’s capabilities and securing new business.
Identify opportunities through networking, leveraging of contacts, and fostering relationships with potential clients.
Financial Management:
Oversee account budgets and financials, ensuring projects are delivered within scope and budget.
Analyze financial performance of accounts and identify areas for improvement or cost efficiencies.
Prepare and present financial reports to senior management and clients as needed.
Industry Trends and Insights:
Stay updated on industry trends, emerging technologies, and best practices to provide clients with cutting-edge solutions.
Share insights and recommendations with clients to help them stay ahead of the competition.
Experience, skills, knowledge.
Bachelor’s degree in Marketing, Advertising, Business Administration, or a related field (Master’s degree preferred).
15+ years of experience in account management within an advertising or marketing agency, with at least 3 years in a leadership role.
Proven track record of managing high-profile accounts and leading successful campaigns.
Strong understanding of advertising strategies and creative approaches, media planning, and client relationship management.
Excellent leadership, communication, and interpersonal skills.
