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Customer Support Representative II
Responsibilities: Develop relationships with distributor accounts and manage accounts to ensure timely and accurate data. Instruct accounts on detailed program requirements and assist in finding ways to ensure compliance while providing excellent customer service. Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System Research, resolve, and provide follow-up for moderately complex problems with customer data submissions. Escalate more complex problems to a Senior Customer Support Representative or Lead Perform data file edits to correct errors within established guidelines May represent the Distributor Support Center
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