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Federated Hermes
Pittsburgh, Pennsylvania
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Data Center Technician I-Entry Level (7 AM - 7 PM with 4 days on / 4 days off)
Overview: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking a Data Center Technician I to join the MSA CORPIT division. Responsibilities: Diagnose and solve routine problems and incidents enhancing first-level and/or first contact resolution, or in conjunction with level 2 and level 3 staffs. Promote efficiency, customer satisfaction, and aid in consistently lowering the cost per contact rate. Respond to large volumes of incidents and inquiries from internal and external client bases as well as IT staff coordination and escalation, while ma
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