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ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
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ConsultUSA and PMCentersUSA Solutions Provider
Pittsburgh, Pennsylvania
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Technical Support Coordinator
Location: Warrendale, PA Summary: Provide supervised systems helpdesk support to the Support Services Department, working directly with the Manager, Support Services and Customer Relations and Technical Support Specialist. Responsibilities: Field, coordinate, escalate, and track the incoming systems helpdesk requests, via email and telephone, and provide basic first level system support for repeatable requests in an efficient and professional manner. For reported system errors that are not easily resolved via Level I assistance, examine current system functionality to ensure it aligns with documented requirements. For misalignments in documented requirements, submit a ticket and work with Development when necessary, to establish a fix.
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