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Customer Success Engineer
Rimsys
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Customer Success Engineer

Rimsys

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Details
Posted:
February 12, 2021
Location:
Pittsburgh, Pennsylvania
Type:
Full Time - Experienced
Categories:
Administration & Customer Service, Engineering, Information Technology
Preferred Education:
4 Year Degree

Overview

Reports to the CTO

Responsible for building strong customer relationships while facilitating onboarding of the Rimsys Software System by working closely with internal/external resources utilizing various project management and software development tools.  

Responsibilities 

Work with our customer base in the medical device industry to develop strong working relationships on an ongoing basis while implementing, troubleshooting resolving issues as they arise, and helping the team deliver on our next-generation enterprise web-application:

  • Execute with customer-first approach, embracing Agile implementation methodology accepting change as part of the process with proper controls and management.
  • Act as a consultant, supporting Customer Success and Management teams in new system implementation projects, contract renewals, platform cross-selling, etc.
  • Review and document our solutions and customer requirements to ensure alignment of needs and expectations, and monitor progress throughout the implementation process.
  • Implementing our SaaS product & on-board customers with a keen awareness of customer needs, system configuration & technical trade offs.
  • Take responsibility and ownership of your projects.
  • Participate in weekly meetings, and prepare internal/external facing progress updates.
  • Be a coachable team player, open to feedback and development from other team members within RIMSYS and the customer .

 

Requirements

  • 2-4 years of Solutions Engineering, Sales Engineering, or Customer Success Engineering (or equivalent) experience in B2B SaaS.
  • BS Degree in Computer Science, Communications or a related field (or equivalent level work experience in lieu of education).
  • Experience with database technologies such as Postgres, Oracle, and MySQL.
  • Solid understanding of basic HTML, JavaScript, and CSS concepts and techniques.
  • Solid understanding of working with APIs in Postman or other API development platforms.
  • Understanding of Enterprise software such as CRM, ERP, or other SaaS Applications.
  • Demonstrated track record of successfully completing multiple customer implementation projects, working in an Agile environment.

 Experience

  • Ideal candidate will have experience in (or at least some exposure to) the medical device industry; with an ability to understand the unique needs of customers in this space.
  • Implementing customer systems on a cloud-based SaaS infrastructure (one of AWS, Azure or GCE), with some understanding of APIs to interface with 3rd party eQMS, ERP, and/or PLM.
  • Passion for keeping current on trends related to medical device regulations and changes in the quality and regulatory landscape for global markets.
  • Comfortable working as the customer-facing member on a team that experiments with its processes and practices as well as evolving them when necessary.
  • Comfortable working on a distributed onshore/offshore team.

 Education

 BS Computer Engineering, Computer Science, Communications or related 

 

NOTES:
Telecommuting is allowed.
Internal Number: 14
About Rimsys
Rimsys is a provider of world-leading Regulatory Information Management (RIM) software for medical technology companies. Built by and for regulatory affairs professionals, Rimsys digitizes, automates, and creates regulatory order to ensure products adhere to changing global regulations. It is the only holistic RIM software for medical devices, in-vitro diagnostics, and medical device software that makes it easy to manage global UDI requirements and navigate the pillars of regulatory affairs, including product registration, standards management, essential principles/GSPR, and regulatory intelligence.
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