The Desktop Engineer is responsible for analyzing, designing and implementing solutions for end user computing environment. This role involves developing detailed recommendations for management, strategic planning, implementation, as well as consulting with other departments to understand technical and business requirements. The Desktop Engineer also provides technical leadership to others in the IS department and business areas. In doing so the Desktop Engineer will help ensure maximum productivity and minimum downtime to our internal customers and provide the highest level of service and support to the end user computing environment.
Research and integration of new desktop technologies
Strong understanding of mobile operating systems
Development of software automation and deployment strategies and techniques
Strong understanding of Active Directory and Group Policy administration of client devices
Development of a VDI (Virtual Desktop Infrastructure) strategy
Creation and development of processes and procedures to manage new VDI requests
Packaging and sequencing software applications
Strong understanding of a patch management process for Windows and OSX based operating systems
Documentation and communication of configuration changes in support of change management processes
Can drive departmental projects and technology initiatives
Implementation of end user computing security bests practices as per the Information Security roadmap
Communicating with business areas within the company to understand and assess needs
Troubleshooting and resolving complex 3rd Level desktop related issues
Staying current on business and industry-related technology to support various business areas
Reducing and eliminating Operations and Maintenance duties by analyzing and root cause analysis initiative
Report any type of problems or potential problems to the appropriate management in a timely manner.
Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: \\$0
Reports To: Director, Sr IT Infrastructure
Education and Training Required
Bachelors Degree Bachelor¿s Degree Information Sciences, related field or equivalent work experience
3 to 5 years
3-5 years of experience working with LAN and WAN; 3+ years of experience supporting Microsoft Windows Operating Systems software
Experience in managing workstations via a LAN and WAN; Experience with Microsoft SCCM, Active Directory, login scripts, Microsoft Office Suites.
Strong understanding of all version of Microsoft Windows Operating Systems
Understanding of Apple OSX
Self-motivated and customer-oriented
Relevant Microsoft certifications
Experience managing small to medium projects
Normal office environment
Gets Things Done
Respect for Self and Others
Open to Feedback
Technical (specific to job)
Internal Number: 117394BR
About Giant Eagle Inc.
Giant Eagle Inc., is one of the nation's largest food retailers and distributors with approximately $9.9 billion in annual sales, which would make the company the 27th largest privately held company on Forbes magazine's largest private corporations list. Giant Eagle is also a recent recipient of Grocery Headquarters' Retailer of the Year Award and the EPA's ENERGY STAR Retail Partner of the Year Award. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 231 supermarkets in addition to 172 fuel and convenience stores throughout western Pennsylvania, Ohio, north central West Virginia and Maryland.
Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at GiantEagle.com